IT Support Specialist

Location: Council Bluffs, IA or Livonia, MI

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This position requires a self-motivated individual who likes challenges, variety, and helping computer users. An IT Support Specialist installs, support and troubleshoot PC equipment, servers, and related systems; Interface with users to ensure technical issues are being managed and resolved with exceptional customer service skills; Facilitate clear communication between our client and its partner IT service providers; Assist with software installations; and complete timely and accurate documentation of work performed.  This position will work closely with department managers and leaders ensuring the technology is supporting the needs of the business. 

Essential Functions:

  • Support Network Computing Environment:
    • Applications used within the office: MS Office 365, Adobe Acrobat, Adobe Creative Design Suite, Team Viewer, GoTo Meeting, SharePoint. Operating systems Windows Server 2012 Standard, Windows 7, 8, 8.1 and 10
    • Hardware including: HP & Dell Servers, Dell Desktop and Laptops, Microsoft Surface Pro, Cisco Catalyst Switches, Cisco Meraki Devices, HID Proxy Card Keyless Entry.
    • Server Applications used in the office: Windows Server 2008R2 & 2012R2 (Active Directory, Terminal Services, DNS, DHCP, Group Policy, Hyper-V, DFS Namespace, File and Print Services, and PowerShell); Autodesk Vault Server, Solidworks ePDM Server.
    • Fanuc Robotics Roboguide
    • AutoDesk Factory Design Suite Premium, Autodesk Product Design Suite Premium, AutoCAD Electrical, Solidworks.
    • Network monitoring.
  • Support and monitor back-up systems.
  • Documentation and maintenance of all hardware, licensing, passwords, and other critical information with respect to department requirements and all server hardware.
  • Maintains recovery procedures for all systems including: servers, phone system, data backup and retrieval, printers/plotters, engineering Vault, and others as required.
  • Software Updates - establish and maintain updates on all applications used in the environment on a regular (preferred weekly) basis.
  • Continual security assurance for the Company as well as maintain established individual PC secure sites and directions.
  • Support / reinforce usage of Help Desk Ticketing system. End user phone and on-site support.
  • Size and recommend PC hardware for functional roles in the organization.
  • Provide continual security, operational and software suggestions to increase proficiency and effectiveness for all departments.
  • Other duties as may be assigned that are trained for and qualified to do.

Requirements:

  • Education and/or Experience: 2 Year Associates Degree or 1-2 years IT related work experience with strong written and verbal communication skills. Must be highly organized to be able to manage multiple priorities on deadline under minimal supervision.
  • Must have strong troubleshooting and problem-solving skills. Must have experience in supporting servers in a network environment.
  • Good knowledge base of Windows 7/8/10, Server 2012R2 and Networking, TCP/IP, 802.11, VPN, DHCP.
  • Hardware/software installations, as well as general configuration issues. (HP, Dell)
  • Must be familiar with 2012 Active Directory, Hyper-V (Microsoft Virtualization), and Microsoft System Center.
  • Basic knowledge of Cisco Meraki switches & Access points and mobile device communications/management.
  • CompTIA A+, Network+, Security+ certification preferred but not required.
  • Available for after- hours on-call support and weekend migration and maintenance projects.
  • Ability to travel; up to 20% between the Acieta locations as necessary.

ACIETA is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates. ACIETA does not discriminate against any job applicant because of race, color, religion, sex, pregnancy, sexual orientation, gender identity, creed, national origin, disability, genetic information, citizenship status, age, military or veteran status, or any other prohibited basis under applicable local, state, or federal law. Applicants requiring reasonable accommodations in the application and/or interview process should notify ACIETA’s Human Resources department at hr@acieta.com.