Our Company:
As a leading automation integrator, Acieta designs and delivers custom solutions powered by cutting-edge robotics and advanced technologies, from FANUC and KUKA systems to vision-guided applications, palletizing, and fully integrated cells. With operations across the U.S. and customers worldwide, Acieta combines the agility and collaborative culture of a small company with the resources and expertise to execute large-scale, transformative projects. Join our rapidly growing team and help shape the next era of automation.
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. Unfortunately, we are unable to provide visa sponsorship for this position.
Location/Workplace Type: Remote in USA
Join Our Team as a Parts Technician:
Join our team as a Parts Technician, where you’ll take charge of processing and coordinating spare parts while driving the smooth execution of parts and service jobs. In this hands-on role, you’ll exercise independent judgment, keep workflows moving, and maintain clear, proactive communication with the Parts Department Manager. You’ll also play a key part in strengthening our operations by developing smarter methods and routines that boost the efficiency and impact of the entire department.
What You Get to Do:
- Take ownership of spare parts orders—investigating root causes, coordinating cross-functionally, working with vendors, and scheduling shipments to ensure fast, accurate service support.
- Prepare service personnel with the information, materials, and documentation they need before deployment, and ensure all forms, invoices, and unused parts are properly processed upon their return.
- Prioritize customers with Acieta-built equipment that is down, ensuring they receive immediate attention and escalating issues or customer concerns to the Parts Department Manager as needed.
- Apply established customer service processes to deliver consistent, high-quality support.
- Share valuable insights with Engineering, Manufacturing, and leadership to help improve product design, performance, and quality—through detailed reports, memos, or conversations.
- Use Acieta’s software tools to maintain accurate records and support the company’s digital workflow goals.
- Support the department with additional tasks as trained and qualified.
- Uphold company safety policies to ensure a safe, compliant work environment.
- Performs other duties as assigned, which are reasonably related to the scope of the position and necessary for business operations.
What You Bring to the Team:
- A solid educational foundation—an associate degree or equivalent experience is preferred—and any background in automation, parts handling, or inventory control is a great plus.
- Confidence using Microsoft Office (Word, Excel, etc.) and comfort working in ERP/MRP systems to keep information organized and flowing smoothly.
- Strong communication skills: you can read and interpret technical or financial information, write professional emails, and interact confidently with customers, suppliers, and internal teams.
- A customer‑focused mindset and professionalism to respond to inquiries, resolve concerns, and keep everyone aligned throughout the parts fulfillment process.
- The ability to juggle multiple tasks while staying accurate, organized, and responsive—whether you’re on email, phone, or collaborating cross‑functionally.
- Solid math skills that help you work with percentages, ratios, and fractions—and prepare accurate quotes that meet department and company requirements.
- Sharp problem‑solving abilities: you can gather data, analyze details, understand technical instructions, and work with experts to resolve issues.
- Confidence working with teammates who have deep technical expertise—and the ability to make independent decisions while keeping managers informed.
Physical Requirements:
The physical demands listed below represent essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
- Ability to remain in a stationary position and move about the worksite as needed.
- Frequent use of hands to operate tools, controls, and equipment; occasional positioning of self to access low or elevated areas.
- Regular lifting and moving of up to 25 lbs., frequent lifting of up to 50 lbs., and occasional lifting of up to 100 lbs.
- Visual requirements include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
The following outlines the typical environment for this position. Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act (ADA) and other applicable laws: [adata.org], [dol.gov]
- Primarily based in an office setting, with occasional visits to a fabrication/manufacturing floor for oversight, inspection, or collaboration.
- Periodic exposure to moving machinery, mechanical components, and potential electrical hazards, requiring attention to safety protocols and appropriate personal protective equipment.
- Manufacturing areas are characterized by elevated noise levels consistent with industrial workspaces, where standard hearing protection may be necessary.
- Occasional walking or standing during floor visits; administrative tasks are performed seated in an office environment.
- We comply with OSHA regulations to maintain a safe workplace and ensure employees are provided with proper protective equipment and training for industrial areas.